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Domino's Pizza Turnaround

Radical honesty is how you get customers to believe you.

Admitting to the public that you suck is how you change the trajectory of a company. 

Did it work? Well, for starters it led to the largest single-quarter gain in the fast-food history

Press - Just a few of the many articles written about this campaign. (Thanks to Craig Miller (co-creator) for pulling this list together.)

https://www.bloomberg.com/news/articles/2013-10-15/the-importance-of-brand-humanity-for-customer-loyalty

https://www.bloomberg.com/features/2017-dominos-pizza-empire/

https://qz.com/938620/dominos-dpz-stock-has-outperformed-google-goog-facebook-fb-apple-aapl-and-amazon-amzn-this-decade/

https://www.businessinsider.com/dominos-pizza-beats-tech-company-stock-prices-chart-2017-3

2016 N.A. Effies Silver - Sustained Success

2011 D&AD Yellow Pencil - Earned Media

2011 Art Directors Club Silver - Integrated

2011 New York Festivals Bronze - Integrated

2011 ARF Grand Ogilvy Award

2011 One Show Finalist - Integrated

2010 Cannes Shortlist - Titanium/Integrated

2010 LIAA Silver - The “NEW” Category

2010 Creativity “Campaigns Creativity Loved”

2010 Contagious – Featured case study

Domino’s Pizza Turnaround

Radical honesty is how you get customers to believe you. Admitting you suck is how you change the trajectory of a company. Did it work? Well, for starters it led to the largest single-quarter gain in fast-food history.

Bloomberg
Bloomberg
Quartz
Business Insider


2016 N.A. Effies Silver - Sustained Success
2011 D&AD Yellow Pencil - Earned Media
2011 Art Directors Club Silver - Integrated
2011 New York Festivals Bronze - Integrated
2011 ARF Grand Ogilvy Award
2011 One Show Finalist - Integrated
2010 Cannes Shortlist - Titanium/Integrated
2010 LIAA Silver - The “NEW” Category
2010 Creativity “Campaigns Creativity Loved”
2010 Contagious – Featured case study

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